EMP, and its subsidiaries, divisions and related web sites (hereinafter collectively referred to as “EMP Websites”) Acceptable Use Policy ("AUP") describes the proper kinds of conduct and prohibited uses of EMPs services (the "Services"), as described and subscribed to pursuant to the applicable Terms and Conditions. The AUP is not exhaustive and EMP reserves the right to modify the AUP at any time, effective upon posting of the modified AUP to www.business-printing-services.co.uk. By using the our printing services, and thereby accepting the terms and conditions of the Agreement, you agree to abide by the AUP as modified from time to time. Any violation of the AUP may result in the suspension or termination of your account and such other action as EMP deems appropriate.

1. DELIVERY

We aim to deliver the Product to you normally in 3-4 working days following the payment date of your order.

We will deliver the Product to the shipping address supplied by you via email to us and as displayed in our invoice to you. Please check the delivery address stated on the invoice from EMP as this will be the address we deliver your product(s) too. EMP is not responsible for failed deliveries deriving from incorrect data for delivery supplied by you.  An additional charge will be incurred if delivery has to be rerouted, thus redelivered. The additional charge is payable prior to redelivery.

If you have not received the delivery within 7 working days after the delivery period, please inform us. We will attempt to resolve the non delivery and keep you informed. We will not be responsible for any losses whatsoever due to a delayed delivery. Further we are not responsible for deadlines with 3rd party companies - leaflet distributors, newspapers and the like. We will not be responsible for any loss of trade or profit occurring to you as a result of the Product getting lost in transit.

We will reprint the lost items upon evidence of the courier company having lost the parcel containing your product(s) and that we are satisfied that no delivery has actually taken place.Risk in the Product passes to you on delivery of the Product to you.

2. RETURNS POLICY

1. The customer must check all delivered product(s) to ensure the product(s) are what was ordered. Any and all risk with the usage in any way is passed over to the customer upon receipt of delivery  of the product(s)

2. Any and all defects must be reported to EMP with 24 hours for investigation and remedy. EMP reserves the right to dismiss claims of defects and the like after 24 hours have passed.

3. Returns to EMP must be agreed in writing by us to take place.

4. As with all print, deviations can occur. This is due to most PC monitors in the UK being RGB and not calibrated for true colour output hence variations of typically 5-10% may occur in the finished product. EMP is not responsible for this in any way.

5. If in the event the customer refuses a reprint or does not forward to us print data and in so much as the customer refuses proof copies of a reprint with our absolved of any liability whatsoever.

6. EMP are not responsible for any losses arising with regards to printing being delayed and in such events as the customer  chooses to use the services of a leaflet distribution service and has paid a fee to the distributor accordingly. EMP will seek to reprint the product(s) per the above points (1-4)

7. The customer is responsible for approving artwork prior to print and in receipt of a proof copy from EMP. Upon final proof and agreement of the proof by the customer , EMP will then print the approved copy. In the event the delivered item is not to the customers expectations and the customer agreed to the final proof, EMP is not liable in any way an a full reprint at full price is chargeable to the customer.